Help centre

Step-by-step guides for signing in, two-factor authentication, the email add-ins and connecting devices.

Asked most often

Can I sign without an account?

No. Signing a document needs an account. Without one you can still open a signing request someone sent you.

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What does it cost?

ParaSign Community is free, forever, and no card is required. It covers 2 signatures a month. The first paid plan is Firm at €29 a month excl. VAT (€35.09 incl. VAT), which includes 100 signatures a month and 500 transfers a month. Every plan gets the same encryption, the same post-quantum signatures and the same public proof log.

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Where does my data live?

Your documents live on servers at Hetzner Nuremberg, Germany, and they sit there as ciphertext under EU law. The relay never sees plaintext and never holds a private key, except in the hosted signing ceremony on /v1. Email still goes through Resend in the United States for now: never the document, but the links and codes that open a file, as /privacy sets out. Where we could read along after all: /security.

Read the security page →

Getting started

API key or authenticator code: which do you need?
When you need only the key, when you need both, and how to set up your authenticator app.
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Use and store backup codes
How to generate, store and use backup codes, so you can still sign in if you lose your authenticator app.
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Full documentation
API reference, SDK integration guides, self-hosting setup, and CLI commands.
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Integrations

Send files from IoT and embedded devices
Use the Paramant API on small devices such as a Pi Zero, ESP32 or OT gateway. A static key, no authenticator code needed.
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Send encrypted attachments from Gmail
Install and set up the Paramant Chrome extension to send encrypted attachments straight from Gmail.
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Send encrypted attachments from Outlook
Set up the Paramant add-in for Microsoft 365 and Exchange, and encrypt attachments from inside Outlook.
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Troubleshooting

Lost your authenticator app
How to get back into your account if you have lost your authenticator app and have no backup codes.
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Login and session problems
Sign-in code rejected, session expired, phone clock out of sync and other common sign-in problems.
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Contact support
Cannot find what you need? Email privacy@paramant.app. We reply within 48 hours.
Email →

Missing something? We keep these help pages up to date. Send feedback to privacy@paramant.app.

Full documentation →