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Help

Answers to the most common questions about Paramant: authentication, integrations, and troubleshooting.

Asked most often

Can I sign without an account?

No. Signing a document needs an account. Without one you can still open a signing request someone sent you.

Go to signing →

What does it cost?

ParaSign Community is free, forever, and no card is required. It covers 2 signatures a month. The first paid plan is Firm at €29 a month excl. btw (€35.09 incl.), which includes 100 signatures a month and 500 transfers a month. Every plan gets the same encryption, the same post-quantum signatures and the same public proof log.

See pricing →

Where does my data live?

Your documents live on servers at Hetzner Nuremberg, Germany, and they sit there as ciphertext. The relay never sees plaintext and never holds a private key, except in the hosted signing ceremony on /v1. They sit under EU law, and no US provider is in the data path. Email goes out via Resend, as /privacy sets out.

Read the security page →

Getting started

API key vs TOTP: what's the difference?

When you need just the key, when you need both, and how to set up your authenticator app.

How to generate, store, and use emergency backup codes in case you lose access to your authenticator.

Full documentation

API reference, SDK integration guides, self-hosting setup, and CLI commands.

Integrations

IoT & embedded devices

How to use the Paramant API on constrained devices: Pi Zero, ESP32, OT gateway. Static key, no TOTP required.

Gmail extension

Install and configure the Paramant Chrome extension for sending encrypted attachments directly from Gmail.

Set up the Paramant Outlook add-in for Microsoft 365 and Exchange. Encrypt attachments from within Outlook.

Troubleshooting

Lost authenticator access

How to recover your account if you've lost access to your TOTP authenticator app and have no backup codes.

Session and login issues

TOTP code rejected, session expired, clock drift, and other common authentication problems.

Contact support

Can't find what you need? Email privacy@paramant.app. We respond within 48 hours.

Something missing from the docs? We update help pages continuously. Send feedback to privacy@paramant.app.