Lost access to your authenticator app.
Work through these steps in order. Most people recover access within a few minutes using backup codes. If you have none left, contact support — we can verify your identity and reset your authenticator manually.
Try your backup codes
At the login screen, after entering your email and API key, click Use a backup code. Enter one of the 10 single-use codes you received when you first enrolled your authenticator.
If you find a code and it works: sign in, go to Account → Security → Authenticator, and re-enroll a new authenticator app before your session expires.
Backup codes are saved in your password manager if you followed the setup guide. Check 1Password, Bitwarden, or wherever you store secure notes.
Check if your authenticator is still accessible
The TOTP secret is often stored in cloud backup by authenticator apps:
- 1Password / Bitwarden — the TOTP key is in your vault. Log in on any device to access it.
- Authy — install Authy on a new phone, sign in with your Authy account, and re-activate multi-device backup.
- Raivo (iOS) / Aegis (Android) — check iCloud/device backup. If you used encrypted local backup, restore on your new device before signing into Paramant.
Contact support for a manual reset
If you have no backup codes and cannot recover your authenticator from a backup, email privacy@paramant.app from the email address registered on your account.
Include the following in your message:
- Your account email address
- A brief description of how you lost access (lost phone, wiped device, etc.)
- The date of your last successful login, if you remember it
- Any transfer IDs or file names from recent activity to help verify identity
We respond within 48 hours and will ask follow-up questions to verify your identity before resetting anything.
We cannot reset accounts without identity verification. This is deliberate — it prevents an attacker from using the support channel to take over accounts.
Re-enroll after recovery
Once support resets your authenticator, you will receive a new setup link by email. Follow the authenticator setup guide to enroll a new app. This time, save your backup codes in a password manager before closing the setup page.